Where do you ship from?Do you ship international?Do you ship to Hawaii, Puerto Rico or AE addresses?What is your return policy?Sizes do not fit, what do I do for an exchange?Can I cancel or change an already placed order?Do you have a printed catalog that you can send out?I worry about security when ordering on the internet. Is your site safe and secure?How much will shipping be for my order?What are my Payment options?Shipping Costs?Garments?Taxes?Where do you ship from?Depending on our stock, your order will ship from one of our 10 warehouses whichever one closest to you.
Do you ship international?YES We Do!!! Simply go through the checkout process, do not calculate shipping on the cart page (that is only for within US), put in your name, email and address and click on checkout and shipping options are displayed on the following page. It may take upto 3 business days to process your order before shipment.
Do you ship to Hawaii, Puerto Rico or AE addresses?YES We Do!!! Simply go through the checkout process, do not calculate shipping on the cart page (that is only for within 48 US states), put in your name, email and address and click on checkout and shipping options are displayed on the following page.
What is your return policy?We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at GotApparel.com. If you are not satisfied in any way, you may return your items within 21 days of receiving them for either an exchange or refund*.
- NO RESTOCKING FEES!
- Buy today and return or exchange your order anytime in the next 21 days
Follow these steps:
- Call us or email us at sales@gotapparel.com requesting a Return Authorization (RA) for the full or partial order, be sure to include your invoice number. We send out the RA number and return instructions through email the next business day.
- Write that number on the box, ship the box through any service. Once the package is received by our warehouse, credit will be applied to the credit card you used for purchase.
Please Note:- No Items can be Returned without Return Authorization (RA).
- We issue one Return Authorization (RA) number for all items being returned and a return address.
- Altered or washed items cannot be returned.
- Inspection of the returned items can take 5 - 10 business days.
* Shipping charges are not refunded.
Sizes do not fit, what do I do for an exchange?When it comes to exchange a customer wants to know three things at very first, so let Us answer that for you. There is never restocking fee on any returns. And as we do not offer direct exchange we ask customers to place a new order and returning the unwanted separately.
- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you and email with your RA #.
- Write that number on the box, ship the box through any service.
- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same.
- Keep the new and old order number handy.
Please Note:- No Items can be Returned without Return Authorization (RA).
- We issue one Return Authorization (RA) number for all items being returned and a return address.
- Altered or washed items cannot be returned.
- Inspection of the returned items can take 5 - 10 business days.
Can I cancel or change an already placed order?Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.
Do you have a printed catalog that you can send out?No, we do not have a printed catalog. We carry far too many items that are constantly changing, to commit them to a catalog. We are able to keep the information current on all of our items on the website.
I worry about security when ordering on the internet. Is your site safe and secure?Our website uses state-of-the-art encryption technology. Any personal information you submit on our site, such as a credit card number, is encrypted and sent over a secure connection from your computer to our server. You will see a "padlock" symbol in your browser when you are on our checkout page, showing that your connection is secure.
How much will shipping be for my order?There is no standard or flat rate for shipping. It is calculated automatically before you confirm an order, based on the weight of the order and your geographic location. All of our orders are shipped via UPS, and you will have options on shipping such as: ground, next day, 2nd day, or 3rd day. The cost will adjust automatically with your choice. Once you have determined that the shipping is satisfactory, you can then place your order.
What are my Payment options?CREDIT CARD: We accept Visa, MasterCard, American Express and Discover On-line
Shipping Costs?We use standard UPS charges, plus enough to cover boxes, tape and labeling.
Status:- You will receive an Order Confirmation
- You will receive a UPS tracking Link
- You may call us regarding your status if you have not received your shipment in 3-4 business days and/or the UPS Link provided is not working.
Options:Include Ground, Next Day, 2nd Day and 3 Day shipments.
GARMENTS?Quality:We only stock 1st quality products. No Seconds or Cut tag items.
Washing and Drying:Industry Standard is that each manufacturer's garment, while pre-shrunk in its own way, will still shrink 4-8% depending on your washing and drying techniques.
Is rarely used in the shirt industry, yet, will reduce shrinkage in half. That is the good news, the bad news is that those brands that choose to compact their materials prior to the cut & sew process have, more than likely, made an adjustment to their patterns in order to compensate and save costs on fabric.
While different, per Brand, Shrinkage also has an Industry Standard. (Also affected by color Treated fabrics). You can Reasonably expect 4% to 8% Shrinkage on all Cotton fabrics, including Pre-Shrunk. Shrinkage is only limited when either the fabric contains 5% (or more) of other than cotton or a garment has been noted as containing Compacted Cotton.
Taxes?CALIFORNIA:+ Serving both Retailers & the Public, we need your Current "Sellers Permit", if you reside in Illinois and California and want us NOT to charge Sales Tax on your Purchase. California is our Headquarters and we must charge tax to any Buyer in California without a current "Resale License or Sellers Permit.
+ Outside of California, Current Laws governing Internet Businesses allow for us to ship product Tax Free. This does not however reduce your obligation. Currently you, the Buyer, are responsible for Declaring & Paying Sales Taxes due in your State.
+ Please consult with your State Board of Equalization if you have any questions about your Tax issues.
+ INDIVIDUALS who purchase from us may have the same obligations discussed above. We leave it up to the INDIVIDUAL to know their own State Laws.
+ We accept no responsibility for Tax obligations of any Buyers except those purchases made in California.
